Receptionist Definition, Qualities and Job Description Sample (Nigeria)
WORKING AS A RECEPTIONIST
Every organization has that one person who sits at the entrance of the organization, attending to people. Just like a secretary, they greet visitors, answer phone calls, and run errands, and while interacting with potential customers, they try to maintain professional composure throughout. Even though these jobs and more are been carried out by that one single person referred to as a receptionist, the role of a receptionist is usually underestimated. In this article, we will be throwing more like on the job of a receptionist; duties, requirements, and generally what a receptionist looks like.
WHO IS THE RECEPTIONIST?
A Receptionist is a professional who oversees a company’s front desk. Typically, they are the client’s first point of contact. Receptionists also carry out a variety of administrative duties. In summary, receptionists need to keep on top of everything going on in an organization, from knowing when crucial meetings will take place to arrange deliveries and setting up travel plans for employees.
WHAT ARE THE DUTIES OF A RECEPTIONIST?
The main duties of a receptionist include:
- Receiving visitors at the front desk by greeting, welcoming, directing, and announcing them appropriately
- Scheduling/bookings of meetings
- Keeping records, and sending reminders
- Answering screening and forwarding incoming phone calls
- Receiving and sorting daily mail
- Keeping the reception area tidy
- Sorting and distributing post
- Provide basic and accurate information in person and via phone/email
- Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
- Order front office supplies and keep an inventory of stock
- Update calendars and schedule meetings
- Perform other clerical receptionist duties such as filing, photocopying, transcribing, and faxing
The above list is the basic functions of a receptionist, other functions might be included in the list, or removed from the list depending on the duties allocated to the receptionist by the organization.
HOW MUCH DOES A RECEPTIONIST EARN IN NIGERIA?
The basic salary for a receptionist in Nigeria according to the survey is between #40,000 – #100,000 monthly.
REQUIREMENTS AND SKILLS FOR THE JOB OF A RECEPTIONIST
- Proven work experience as a Receptionist (Not necessary)
- Proficiency in Microsoft Office (Additional advantage)
- Hands-on experience with office equipment e.g. printers
- Professional attitude and appearance
- Solid written and good communication skills
- Ability to be resourceful and proactive when issues arise
- Excellent organizational skills
- Multitasking and time-management skills, with the ability to prioritize tasks
- Customer service attitude
- High school degree; additional certification in Office Management is a plus
SAMPLE OF AN APPLICATION LETTER FOR THE POSITION OF A RECEPTIONIST
To,
Hiring Manager
Daily Trust Newspaper
Area 3, Gariki
FCT Abuja.
Dear Sir,
APPLICATION FOR THE POST OF A RECEPTIONIST
I came across an advertisement on the 28th of January, 2023 that you need a receptionist in your reputable organization, I, therefore, apply for the post.
I hail from Imo state and am a BSc holder in Secretariate studies from the University of Nigeria Nsukka. I have good experience with dealing, with, and directly handling issues with customers on a first-hand basis. I am a good-looking person, and I have good communicational skills.
Attached to this letter are copies of my documents for your consideration.
Thanks.
Yours faithfully,
Archibong Joy.
COMPANIES HIRING RECEPTIONIST IN NIGERIA
- C & I Outsourcing
Job Title: Receptionist / Front Desk
Duration: Mondays-Saturdays.
Location: Lekki phase 1, Lagos.
Monthly Salary – N100,000.00k
Requirement and Skills
- Must be presentable and neat at all times .
- Fluent in spoken English with good written communication.
- Organized .
- Attention to detail.
- Must have genuine references
Receptionist Job at Professional and Comprehensive Property Management Service Company
Job Title: Receptionist
Location: Ibadan, Oyo
Employment Type: Full-time
Job Requirements: Candidates should possess a Bachelor’s Degree qualification.
1 – 9 years work experience.
Salary: N75,000 monthly
Job Description
- Greet and welcome clients as soon as they arrive at the office.
- Direct visitors to the appropriate person and office.
- Answer, screen and forward incoming phone calls.
- Provide basic and accurate information in person and via phone email.
- Update calendars and schedule meetings.
- Maintain office security by following safety procedures and controlling access.
- Assistance with the administration of legal documentation.
- Complete credit and reference checks as required.
Receptionist Job at Goldmac Consulting
Location: Ikeja, Lagos
Salary: ₦50,000 – 100,000
Job Title: RECEPTIONIST
Requirements/Qualifications
- BA/BSc/HND in relevant field
- Minimum of 1 year post NYSC relevant work experience.
- Superior written and verbal communication skills
- Excellent time management and organizational skills
- Proficiency in the use of computer
- Strong Client Service orientation
- Tact and diplomacy
Job Functions/Responsibilities:
- Front desk administration
- Acting as a first point of contact: dealing with correspondence and phone calls
- Welcome visitors and callers, handle their inquiries and direct them to the appropriate individuals according to their needs.
- Arranging meetings, taking minutes and keeping notes.
- Organizing and storing paperwork, documents and computer-based information.
- Creating and maintaining filing systems and keeping diaries.
- Arranging and confirming appointments for the Managing Director and others.
- Communicating verbally answers to inquiries and provide information to clients.
- Doubling as PA to the Managing Director; help manage his workload and organize his day.
- Type and handle confidential documents.
- Assisting with Customer Service and Digital Marketing initiatives.
Receptionist Job at C & I Outsourcing
Location: Lagos
Job Title: Hotel Receptionist / Front Desk Officer
Full–time
Requirements
- Candidates should possess Hnd/BSc qualification.
- Must have 2-4 years’ experience.
- Professional appearance, excellent communication skills, positive and right attitude
- Computer Literate
- Sound Customer Service
- Familiarity with MS Office applications, i.e. Word, Excel
Job Descriptions
- Make and confirm reservations for guests
- Ensure proper room allocation
- Register and check guests in
- Provide accurate information about local attractions and services
- Close guest accounts and check guests out
- Confirm relevant guest information
- Verify guest’s payment method
- Verify and imprint credit cards for authorization
- Issue room keys and direct guests to their rooms
- Maintain clear and accurate records of guest room bookings
- Compute all guest billings, accurately post charges to guest rooms and house accounts
- Receive and transmit messages for guests
- Retrieve mail, packages and documents such as faxes for guests
- Listen and respond to guest queries and requests both in-person and by phone
- Review accounts and charges with guests during the check-out process
- Process accurate payment of guest accounts
- Inform housekeeping when rooms have been vacated and are ready for cleaning
- Monitor visitors to the hotel
- Enforce rules and policies of the hotel
- Maintain a neat and orderly front desk and reception area.
